41i-MzpLcqL._SX330_BO1,204,203,200_Questioning Protocol is an intimate portrait of how one mom navigates the health care maze when her teenage son’s Crohn’s Disease brings everyday life to a screeching halt. It is a healthcare solutions book from a mom’s perspective. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system.
* Learn how she maintains control when her healthcare crisis seems overwhelming.
* Discover how she creates a high-performing healthcare team focused on her son.
* Understand how she manipulates the hierarchy of the healthcare system to help improve her son’s care.
* See how she finds ways to feel grateful, even when her world seems upside down.

Get this Book on Amazon.com

“Great Book for those Facing Hospitalization or Working in Healthcare”

Five Star Review on Amazon By B. Lewis

In her recently released book, Questioning Protocol, Randi Redmond Oster, recounts her teenage son’s battle with Crohn’s disease. Her insightful observations are founded in a successful career as an engineer at General Electric working on the stealth bomber. Randi’s heartbreaking tale, punctuated by her humorous wit, propels the narrative that is both colorful and exciting. Questioning Protocol is a must read not only for anyone facing hospitalization, but those in healthcare, so they gain an insider view to the patient perspective, as well as learn valuable lessons from the GE culture . At the end of each chapter, Randi converts lessons learned into recommendations for dealing with the healthcare system. Story telling at its best!

About the Author

Randi Redmond Oster is the award winning author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. Randi spent the first 18 years of her career in GE working on complex aerospace systems and building profitable financial services businesses. The skills gained in GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements, as she advocated for her chronically ill son in the hospital. Today, she is a Malcolm Baldrige Examiner focusing on healthcare and a leading speaker on healthcare reform, shared decision making and patient engagement. www.RandiRedmondOster.com

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