Want a profit-enhancing Customer Experience? Start with the Employee Experience.
The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel.
Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future:
- Make the Employee Experience a core part of your strategy
- Understand employee expectations and bridge the ‘Expectation Gap’
- Establish a rock-solid Contract that breeds trust and confidence
- Build a culture of support and achievement
- Turn employee engagement into an exceptional customer experience, profit, and growth
Creating a transformative employee experience is not about stock options or foosball in the break room. It’s about respecting the role your people play in representing your brand and building your business. When you give talented people the space to achieve and thrive, they’ll give your customers an experience your competitors can’t duplicate. The Employee Experience shows you where extraordinary companies start. . . and how to build one.
Available on Amazon
About the Author
Tracy M. Maylett is the Chief Executive Officer of DecisionWise, an international consulting firm advising leaders in more than 70 countries in employee engagement, leadership, and organization development.
Dr. Maylett works regularly with executives across the globe on leadership and engagement. He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University. He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.
Tracy’s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal, Entrepreneur, and CNN.
Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons.
Matthew Wride is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington.
Matt is an adjunct professor of political science at Utah Valley University in Orem, Utah. Besides his family, his true love is skiing Utah’s Rocky Mountains, where he is constantly in search of “champagne” powder and blue skies.
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