Want a profit-enhancing Customer Experience? Start with the Employee Experience.

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It’s not about perks. It’s not about creating a worker’s utopia, and it doesn’t mean that work must be easy; employees are responsible for managing expectations and meeting the organization’s requirements. But by establishing a clear set of expectations and promises–collectively known as “the Contract”–and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.

The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel.
Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future:

  • Make the Employee Experience a core part of your strategy
  • Understand employee expectations and bridge the ‘Expectation Gap’
  • Establish a rock-solid Contract that breeds trust and confidence
  • Build a culture of support and achievement
  • Turn employee engagement into an exceptional customer experience, profit, and growth

Creating a transformative employee experience is not about stock options or foosball in the break room. It’s about respecting the role your people play in representing your brand and building your business. When you give talented people the space to achieve and thrive, they’ll give your customers an experience your competitors can’t duplicate. The Employee Experience shows you where extraordinary companies start. . . and how to build one.
Available on Amazon

About the Author

Tracy Maylett

Tracy M. Maylett is the Chief Executive Officer of DecisionWise, an international consulting firm advising leaders in more than 70 countries in employee engagement, leadership, and organization development.

Dr. Maylett works regularly with executives across the globe on leadership and engagement. He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University. He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.

Tracy’s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal, Entrepreneur, and CNN.

Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons.

Matthew Wride

Matthew Wride is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington.

Matt is an adjunct professor of political science at Utah Valley University in Orem, Utah. Besides his family, his true love is skiing Utah’s Rocky Mountains, where he is constantly in search of “champagne” powder and blue skies.

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