“Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend.”
The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization’s culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating “ah-ha” moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization–from the newbie part-time employee, to the corporate CEO.
About the Author
Shaun Belding is recognized as a leading global expert on customer service, service recovery, leadership and building positive workplaces. He is author of six books, published internationally in 12 languages.
Shaun is CEO of The Belding Group of Companies, an award-winning customer service training company and customer experience consultancy. The Belding Group has helped organizations around the world create outstanding customer experience, dynamic leaders and engaging workplaces for over 25 years.
Shaun is a popular keynote speaker on customer experience and customer service. Known for his engaging, insightful and inspirational keynote speaking style, Shaun consistently earns top reviews.
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