Refund & Cancellation Policy

BySMB Staff

Effective Date: February 17, 2022

At ShoutMyBook.com, we strive to provide excellent service to authors, publishers, and content creators. This Refund & Cancellation Policy outlines our terms for returns, exchanges, cancellations, and refunds for the services we offer, including promotional campaigns and digital goods. Please read this policy carefully before making a purchase or submitting a request for services.

1. Refund Policy:

  • Refunds After Promotion Starts: Once a promotional campaign has started, we cannot issue any refunds. We begin working on campaigns promptly after submission, and our commitment to delivering quality service starts immediately. Therefore, we cannot accommodate refund requests after the campaign has commenced.
  • Refunds Before Promotion Starts: If you request a refund before the promotion has started, a $10 USD overhead fee will be deducted to cover administrative expenses. The remaining balance will be refunded to your PayPal account. This fee applies to any refund requests made after the campaign has been submitted but before it has started.
  • No Refund on Digital Goods: As all our digital goods (e.g., banners, posters, and other promotional content) are created specifically for you, we do not offer refunds on digital products once they have been delivered.
  • PayPal Seller Protection Policy: All transactions are subject to PayPal’s Seller Protection Policy, which protects us from chargebacks and fraudulent claims. We encourage you to review PayPal’s policy for additional details on how it applies to your transaction.

2. Cancellation Policy:

  • Cancellation of Campaigns Before Start: If you wish to cancel a promotional campaign before it begins, you may request to cancel it at any time. However, please note that once a campaign has begun, it cannot be canceled, and no refund will be provided.
  • Request for Deletion of Content: If you choose to cancel a campaign before it starts, you can also request that we delete any content created for that campaign (e.g., banners, posts). Once content is deleted, you will not be able to reuse it, and no refunds will be issued.
  • Content Removal After Start: If the campaign has already begun, we will not be able to remove content, as it will have been distributed across the platforms and channels involved in the campaign.

3. How to Request a Cancellation or Refund:

  • To Request a Cancellation or Refund: Please contact us at admin@hunchpress.com as soon as possible if you wish to cancel your campaign or request a refund. In your email, include your order number, the reason for your request, and any other relevant details to help us process your request.
  • Refund Processing: Refunds (if applicable) will be processed through PayPal. Please allow up to [7] business days for your refund to be reflected in your account.

4. Exceptions:

  • Refunds and cancellations are not applicable to any services or digital products that have already been delivered or used in the promotion. Once content is created and distributed as part of a campaign, it is considered non-refundable.

5. Consumer Protection:

  • This policy is compliant with consumer protection laws and is intended to ensure transparency and fairness for both parties. If you believe that any issue arises that requires special attention, please don’t hesitate to reach out to us, and we will review the matter on a case-by-case basis.

6. Changes to This Policy:

  • ShoutMyBook.com reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the updated effective date will be clearly indicated. We encourage you to review this policy periodically to stay informed.

7. Contact Information:

  • If you have any questions, concerns, or need assistance regarding our Refund & Cancellation Policy, please contact us at:
  • Email: admin@hunchpress.com